Each day inactions: While owning any dialogue, you may adapt your language and tone determined by the person’s responses and cues. It's also possible to mirror on your interaction by considering what you can do in another way to achieve a better final result, which happens to be reflection-on-motion. Reflection-in-Action: https://hbscasesolution27577.bloggactif.com/36969552/hbs-case-solution-an-overview